CITY UPGRADING WATER METER INFRASTRUCTURE
Monitoring App Available
QUESTIONS
Contact: Mike Shook
Assistant Director of Public Works – mshook@heathtx.com
New Customer Access to Real-Time Data on their Consumption
Phase 1 of the installation of the upgraded Advanced Metering Infrastructure has begun and encompasses the installation of 3,021 new water meters at City of Heath utility customer properties.
This represents 72 percent of the citywide system, with the remaining 1,200 meters to be purchased and installed in the next budget year of FY 2024-2025
The new water meters will increase efficiency and responsiveness to customers by providing real-time data on utility consumption for accurate data measurement and more efficient billing.
The program also includes a customer portal to provide citizens access to the data and enable both the City and users to identify issues more quickly to avoid costly problems.
Customers will receive instructions on how to use the new customer portal via a door hanger when their new meter is installed. This information will also be available on the City website.
Residents can expect to see Putt Bro’s Hydrant & Meters trucks and employees at work in our community throughout Phase 1 of this community improvement project.
The Phase 1 completion goal is June 2024.
MY WATER ADVISOR 2.0
The City of Heath has partnered with Master Meter, Inc. to provide advanced technology designed to enhance your customer service experience, empower you to better manage your water consumption throughout the month, and proactively identify troublesome leaks.
My Water Advisor® 2.0 easily allows you to access your account via a web-ready device (computer, lap- top, tablet, or smartphone application) in real-time to offer the following benefits:
- Create monthly budget conserve water
- Address high consumption during the month, not after the bill has arrived
- Be notified of leaks throughout the month to address them promptly
HOW TO SET UP YOUR ACCOUNT:
- Go to mywateradvisor2.com
- Click on the JOIN MY WATER ADVISOR
- Choose the following signup option:
– Enter your Account Number
– Enter your last Name as it appears on your bill
– Enter a valid Email Address and create a Password
MORE INFORMATION
For more information about water, visit the Water Wise page.
